Terms & Conditions

Terms & Conditions



Thank you for visiting jumbotravels.com. Please read these terms and conditions carefully before you start to use the Web Site for purchasing any products, or services through our web site. By accessing and using this Web Site, you indicate that you accept (unconditionally and irrevocably) these terms and conditions (the “Agreement”) and are legally bound by these terms. The terms “we”, “us” and “our” refer to Jumbo Travel. The term “you” and “ Your” refers to the customer visiting our web site, booking a reservation through us or otherwise using our services. If you do not agree to these terms and conditions, please refrain from using our Web Site and exit immediately. 

What we provide you

The Web Site is owned and operated by Jumbo Tour & Travel Co. WLL  (referred to in these terms and conditions as “Jumbo Travel” whose principal office is at Fahad Al Salem Street, Opposite Municipal Park, P. O. Box 3718, Safat 13038, Kuwait City, Kuwait.

Jumbo Travel is acting as intermediary or a “Booking Agent” for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, trains, coaches, cruises, leisure products etc.). We are not a co-vendor of such products and services.

We sell a variety of travel related products from different suppliers and service providers (“Suppliers”). Each Supplier has its own terms and conditions that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our web site are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. We have created and own much of the information you will find on the web site; other information is obtained from the air carriers, as well as other third-party providers, each of whom own their respective content.

We will use commercially reasonable efforts to make sure that all information on the web site is as complete and accurate as possible. We will protect all personally identifiable information that you provide to us in compliance with our Privacy Policy. We will use commercially reasonable efforts to prevent viruses from entering the web site or coming from it, but we cannot ensure that the web site will at all times be virus free.

This web site is for use by members of the public only to make travel bookings. Jumbo Travel grants you the personal right to access and use the web site in order for you to plan, book and purchase travel services and to use the information provided in connection with the planning of your personal travel. Except for this limited license, you are not granted any other rights or license with respect to this web site; we and our third-party providers reserve any rights not expressly granted. You may not use the web site to provide commercial or travel agency services to third parties or travel agents acting on behalf of members of the public. Any bookings made in contravention of this rule will be cancelled and a refund will be given, although we reserve the right to deduct an administration fee from any such refund.
We reserve the right to deny access to the Web Site at any time without notice. 

What we are NOT responsible for

The information, products and services on this web site are provided “AS IS”. Jumbo Travel and its providers expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and security and accuracy, as well as all warranties arising by usage of trade, course of dealing, or course of performance. Jumbo Travel makes no warranty, and expressly disclaims any obligation, that: (a) the web site will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis; (b) the content will be up-to-date, complete, comprehensive, accurate or applicable to your circumstances; (c) the results that may be obtained from the use of the web site or any services offered through the site will be accurate or reliable; or (d) the quality of any products, services, information, or other material obtained by you through the web site will meet your expectations.

Limits on our liability to you

Jumbo Travel (together with our officers, directors, employees, representatives, owners and providers) will not be responsible or liable for (a) any damages to or viruses that may infect your computer equipment or other property as the result of your access to the web site or your downloading of any content from the web site or (b) any injury, death, loss, claim, act of god, accident, delay, or any direct, special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including without limitation lost profits or lost savings), whether based in contract, tort, strict liability or otherwise, that arise out of or is in any way connected with (i) any use of the web site or content, (ii) any failure or delay (including without limitation the use of or inability to use any component of this web site for reservations or ticketing), or (iii) the performance or non- performance by Jumbo Travel or any provider, even if we have been advised of the possibility of damages to such parties or any other party. Some states do not allow the limitation of liability, so the limitations above may not apply to you.

Governing Law

The services we offer are governed by the laws of Kuwait, and the federal laws of Kuwait applicable in Kuwait. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on the Web Site or the services we offer with any laws of any other country, and the laws of other countries will not apply to the Web Site or to the services we offer.

Access to this Web Site is conditional on your agreement that all information contained in it and all matters that arise between you and us will be governed by the laws applicable in Kuwait City, Kuwait. It is also conditional on your agreement that any dispute that arises between you and us will be subject to the exclusive jurisdiction of the Courts of Kuwait, save that we retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country.

Your Agreement With Us

By using the Web Site, you represent and warrant to us that

By booking your arrangement with us or using our web site, you are agreeing to be bound by the terms of this Agreement and any additional terms and conditions of any Supplier that is applicable to your booking, travel arrangements or use of any web site content. You agree on behalf of yourself and those you represent or another person using your login information to comply with all such terms and conditions, including the payment of all amounts due. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the applicable travel related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.

You represent and warrant that (a) you are of sufficient age to use our services and web site and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group or another person using your login information is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or web site by you and those using your name or account.

What you will indemnify us from

You agree to defend and indemnify Jumbo Travel and any of its providers, and each of their officers, directors, employees, owners and agents from and against any claim, cause of action or demand, including reasonable attorneys’ fees, in any action filed or commenced by any third party against Jumbo Travel as a result of (1) your breach of these Terms, (2) your violation of any law, regulation or the rights of a third party or (3) your use of the web site.

What you agree NOT to do

You agree not to abuse the Web Site. “Abuse” includes, without limitation, using the Web Site and you agree that you will not do any of the following:

 Defame, harass, stalk, threaten, abuse or otherwise violate others’ rights as defined by applicable law.
• Harm or interfere with the operation of others’ computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.
• Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.
• Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trade-mark.
• Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
• Download or upload files that are unlawful to distribute through the Web Site specifically harmful to minors in any way, contains nudity or pornographic material,
• Interfere with or disrupt the Web Site or servers or networks connected to the Web Site, including attempting to interfere with the access of any other user, host or network, including without limitation, overloading, initiating, propagating, participating, directing or attempting any “denial of service” attacks, “spamming”, “crashing”, “flooding” or “mail-bombing” the Web Site.
• Direct bots, spiders, crawlers, avatars, intelligent agents or any other automated process at Jumbo Travel’s computer systems or otherwise, create unreasonable load upon any of Jumbo Travel’s computer hardware, network, storage, input/output or electronic control devices or infrastructure.
• Transmit any information or software obtained through the Web Site, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Web Site.
• Provide false or inaccurate information. Falsely use a password or personal identification number during logging into the Web Site, or misrepresent one’s identity or authority to act on behalf of another.
• Violate this Agreement in any other manner.

Links to Third-Parties Web Sites

This web site may include links to other web sites or display information concerning products and services offered by third parties. Jumbo Travel provides these links for your convenience and does not have any control or influence over these web sites. The existence of these links does not in any way imply, suggest, or constitute any affiliation between any such third party and Jumbo Travel. You should refer to the separate terms of use, privacy policies, and other rules posted on the third parties’ web sites before you use them. Jumbo Travel’s display of specific options does not suggest a recommendation by Jumbo Travel of the third parties or their travel options. Your use of any third party’s web site or services accessed through the web site is at your own risk, and Jumbo Travel will have no liability with respect thereto.

Copyright and Trade-mark Notices

The copyright in the content of the Web Site belongs to us or to the licensors of such content. We reserve the copyright and all proprietary rights in the Web Site and all its content

This Web Site is for the your personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, reverse-engineer, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web Site. Jumbo Travel, and any other product or trade names of Jumbo Travel referred to on the Web Site are our trade-marks or registered trade-marks. Other product and company names mentioned on the Web Site may be the trademarks of their respective owners.

Web Site Bookings

We may change any aspect of the Web Site or its content, including the availability of any suppliers, features, information, or other content, at any time without notice. Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price. The prices and any discounts shown on the Web Site are applicable to jumbotravels.com only and may vary from the prices offered for the same holidays by Jumbo Travel’s retail shops or other related businesses.

All bookings made on the Web Site are subject to the relevant supplier’s/tour operator’s booking conditions in addition to these terms and conditions. We recommend that you print a copy of the applicable booking conditions when making a booking. Booking conditions contain limitations and exclusions of liability, and cancellation and amendment charges are payable if a booking is cancelled or amended after it has been confirmed.

Please remember not to give your booking reference to anyone who is not a member of your immediate household. You should take all necessary steps to ensure that your booking reference is kept confidential and secure.


Your payments made online on our website using Debit or Credit card is processed through PCI-DSS compliant payment gateways which uses 3D security settings. Note you are entering the card details directly onto the payment gateways portals, Jumbo Travel does not have access to any of your card details, does not process payments and store any of your card information.

Use of Credit Card

Please make sure that you have supplied us with the correct credit card billing information. If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We do reserve the right to cancel tickets after issue if payment is declined or if you have supplied incorrect credit card information. In addition, we also reserve the right to do random checks in order to minimize credit card fraud. As a result of this, before issuing tickets we may require you to provide us with a fax or postal copy of proof of address, as well as a copy of your credit card and a recent statement.


Your use of the site is subject to our Privacy Policy. By using our site you are agreeing that you have read our Privacy Policy and it is reasonable and acceptable to you. Your acceptance of these terms is also your consent to the information practices in our Privacy Policy.


We will take all reasonable measures to ensure information you transmit to us using the Web Site will remain confidential and protected from unauthorized access. Despite those measures, we do not warrant that unauthorized access to that information can never happen. We will not be liable for any such unauthorized access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

Security Information

To ensure secure online payment and all other transactions of personal data, the Web Site uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us. Usually a closed lock on your browser window shows a secure connection. For further information, please consult your browser’s security specifications. If your browser is equipped with SSL your transaction will automatically be secured. The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse. If you click the secure transaction link and still cannot see the closed lock, the reason may be that the window is nested in another frame. To check that you have a secure connection (in Internet Explorer), click the right mouse button and properties, then certificates. Then you will see if the connection is secure or not. Another way (in Netscape Navigator) is to click the right mouse button and “view frame info” and at the bottom of the text you will see security information.


From time to time we may change or modify the terms, or impose new terms, including adding fees and charges for use. Such changes, modifications, additions, or deletions shall be effective immediately upon posting on the web site or by any means of notification by which you obtain actual knowledge thereof. Any use of the services after such posting or notice shall be deemed to constitute acceptance by you of such changes, modifications, additions or deletions.

If you object to any provision of these terms or any changes to these terms or become dissatisfied with the web site in any way, your only recourse is to immediately terminate use of the web site.

All contents of this web site are: Copyright © 2014 Jumbo Travel. All rights reserved. Jumbo Travel is not responsible for content on external web sites. Jumbo Travel and the Jumbo Travel logos are registered trademarks of Jumbo Tour & Travel Co. WLL  in Kuwait. Other logos and company names mentioned herein may be the trademarks of their respective owners.

We encourage you to share your comments and questions with us. Please remember that you are responsible for whatever material you submit, including its reliability, originality, and copyright. Please do not reveal trade secrets or other confidential information in your messages. Any and all rights to materials submitted to us become the exclusive property of Jumbo Travel.

Thank you visiting Jumbo Travel. Please review our Terms and Conditions of Use carefully before using or obtaining any content, products, or services through our web site. Access and use of our web site is subject to acceptance of The Terms and Conditions. By accessing and using this site or any of its services, you are agreeing to all the terms, conditions, and notices in this site.

Changes to These User Conditions

The user conditions of this web site may be subject to change. Jumbo Travel advises you to check these pages regularly.


Jumbo Travel will not be liable for any damages arising out of or related to the use of, the inability to use, or the use of this web site or a linked web site as a starting point. We make every effort to ensure the construction and operation of this web site. All special offers on this web site are free of obligations and no rights can be derived from these special offers.

Additional restrictive conditions of the service provider concerned may apply to all special offers on this web site. Jumbo Travel will neither accept liability in the event that this information is missing, is incorrect or incomplete, nor if special offers on this web site contain incorrect or incomplete information.

The information on this web site is no expansion or adjustment of a possible contractual relation with the user, unless there is specific reference to this information on this web site in the user’s agreement.

 Jumbo Travel reserves the right to deny the user access to the information on this web site.

Data Protection “Cookies”

Jumbo Travel may need certain personal details from you. These details will not be disclosed to third parties, unless required by law or the judicial authorities.

This web site uses so-called “Cookies” in order to record Internet usage information. A cookie is a text file that can be sent to the user’s computer via this web site, after which it can be stored on the user’s computer. These cookies serve to help users find the requested information and to tailor each visit to this web site to individual preferences. A user can choose not to accept the storage of cookies on his/her computer by setting the used Internet software accordingly. As a consequence, the user may not have access to some pages on this web site.

User’s Profile

The user has the opportunity to create a profile on this web site. The profile enables the user to easily order products and services via this web site. The user indemnifies Jumbo Travel expressly against liability for damages, of any kind, which arise out of the authorized or unauthorized use of your username and password on this web site.

User’s Response

Jumbo Travel is in no way obliged to check the information sent to us via this web site. The user warrants that all information and electronic attachments of this information, including email messages, will not breach the intellectual property rights or any other applicable law. By sending information, including electronic attachments (if any), you authorize Jumbo Travel irrevocably and unrestrictedly to use, process, illustrate, adjust and send such information and electronic attachments. Jumbo Travel reserves the right to use such information and electronic attachments in any desirable way.

International Travel

While most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risks than others. We encourage you to review and evaluate travel advisories, prohibitions, and warnings, issued by the government and the aviation administration before booking travel to any international destinations.

By offering for sale travel to international destinations, Jumbo Travel does not represent or warrant that travel to such locations is advisable or without risk. Jumbo Travel does not accept liability for any damages, losses, or delays that occur due to the traveller having improper documents for entry, exit, length of stay, or from travel to such destinations.


Jumbo Travel charges a service and processing fee per passenger, per service for any services (flight, hotel, transfers, activity, cruise, insurance & any leisure products) available on our website when you book, modify, amend, cancel and refund ( full and/or partial refund).  Any such fee is non-refundable. In addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the products and services available from the site.

Deposits and Payment

Any deposits from you are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full payment and other travel documents have been issued, subject to any terms and conditions of the Supplier. We will advise you of the date that full payment is required. Upon your provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Suppliers. We reserve the right to refuse personal checks as a method of payment. After full payment, the conditions of the contract with the Supplier may permit them to increase the cost of your arrangements. We will pass on any such increase to you as we become aware of such increase. If we have arranged a package, changes in transportation costs including the cost of fuel, taxes, fees and exchange rates mean that the price of your travel arrangements may change after you have paid in full.


Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.

Flight booking policy

  • The total price displayed includes all applicable taxes and excludes all applicable airport tax or other charges payable at the airport.
  • You are required to pay the entire amount prior to the confirmation of your booking.
  • In most cases, there will be no refund for 'no-shows' or any partially unused flights.
  • Meals, frequent flyer miles and special service requests are on a request basis only and are subject to airline(s) confirmation.
  • For any information regarding your Frequent Flyer miles, please contact the airline directly.
  • Kindly ensure that prior to travelling, your passport has a validity of minimum 6 months from the date of travel for one-way flights and from the date of return for return trips. Please also make sure that you have the relevant visa and immigration clearance to travel to your destination.
  • To avail infant fares, an infant must be under 24 months old throughout the entire itinerary you are booking. This includes both one-way and return trips. If the infant is 24 months old or above on the return trip, you'll need to make a separate booking using a child fare.
  • Infants must be accompanied by an adult of at least 18 years of age.
  • Jumbo Travel is not responsible for any schedule change by the airline after issuance of the ticket, but will keep you informed of any changes. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
  • Jumbo Travel reserves the right to charge transaction fees for availing any Jumbo Travel service.
  • Jumbo Travel further reserves the right to alter any and all fees from time to time, without notice. You shall be liable to pay all applicable charges, fees, duties and taxes for availing any Jumbo Travel service.
  • Customers must comply with all the airline’s rules and restrictions on the carriage of pregnant women. Please contact the airline to confirm the airline’s policy. Jumbo Travel will not be able to process any refund should the airline refuse carriage.


  • Passengers need to check in at least 3 hours prior to international flight departures, otherwise, they will be considered a no-show.
  • As per the airline rules, the standard check-in time begins 3 hours prior to departure.
  • Infants must have valid proof-of-age documents showing that the infant is under two years old.
  • It is your responsibility to carry the appropriate travel documents which include: a valid passport; visa for your destination; valid transit visa in case you are transiting through a destination that requires you to have a transit visa; and any immigration clearance required by your country.
  • Jumbo Travel will not be held responsible in case you are denied boarding.


  • Jumbo Travel can assist you with amendments to most bookings but in some cases, you'll need to contact the airline directly.
  • Online and mobile Amendments: We currently do not support online and mobile amendments.
  • Offline Amendments: We currently only accept amendments/changes requests through our customer support email, call centre or WhatsApp number.
  • Every booking made on Jumbo Travel is subject to amendment charges levied by the airline, which may vary by flight, date of travel and booking class.
  • If you amend your booking, you will be charged the difference in fare (if any), applicable when the amendment is made. However, if the new fare is lower than the original fare, the difference in the amount will not be refunded. The rebooking charges as applicable will be collected.
  • In addition to the airline's amendment charges, Jumbo Travel charges an amendment/changes handling fee of KWD 15.000 per passenger for bookings made via Jumbo Travel’s website, app and mobile website.
  • We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare (if any), applicable when the amendment is made, aside from any amendment fees charged by the airline (if applicable).
  • Depending on the airline's policy, some booked fares may not be amended, changed or refunded.


  • Every booking made on Jumbo Travel is subject to cancellation charges levied by the airline, which may vary by flight, date of travel and booking class.
  • Some booked fares may be non-refundable as per the specific airline's policy.
  • In addition to the airline's cancellation charges, Jumbo Travel charges a cancellation service fee of KWD 15 per passenger per ticket for bookings made via Jumbo Travel's website, app and mobile website.
  • Only cancellation requests made through our customer support email, call centre or WhatsApp number shall be entertained. Jumbo Travel shall not be liable for any cancellation requests made through any other medium including (but not limited to) letter mail, social media, etc.
  • Online and mobile cancellations: We currently do not support online and mobile cancellations.
  • Offline cancellations: We currently only accept cancellation requests through our customer support email, call centre or WhatsApp number.
  • If your cancellation request is made less than 48 hours prior to departure, then you'll need to contact our customer support team.
  • If you have already checked in with the airline, whether at the airport or via online or phone check-in (also known as a 'Web/Tele Check-in'), please get in touch with the airline for cancellation. Jumbo Travel will not be able to process the refund and cannot take any responsibility for cancellations made directly between the passenger and the airline.
  • For any cancellation made by you, for which a refund is already processed and if it is found that you have in fact used or made changes to the ticket on the same PNR (Passenger Name Record) directly with the airline, Jumbo Travel reserves the right to debit your original mode of payment against the amount which has been refunded to you.
  • The service fee charged at the time of booking is non-refundable, so will not be refunded upon booking cancellation.


  • It is mandatory to contact Jumbo Travel customer support team for all refunds via customer support email, call centre or WhatsApp number as the airline will not be able to refund tickets booked through Jumbo Travel.
  • Processing times for cancellation and refund requests vary.
  • Refund for partially utilised tickets (for e.g.: only one sector flown & other sector cancelled) may take 25 to 30 working days depending on the airline.
  • Jumbo Travel shall refund your booking amount after deducting airline cancellation charges and Jumbo Travel service fee of KWD 15.000 per passenger per ticket only after the respective airline or service provider processes your eligible refund.

Ok to Board status requirement

Citizens of India, Bangladesh, Nepal, Pakistan and Sri Lanka would need an OK to Board status on their PNR and booking to visit any GCC countries when travel is originating from their respective countries. This is applicable for all paper visas and not for the ones stamped on your passport.

It is your responsibility as a customer purchasing flight tickets from our website to contact respective Airline directly to have the OK to board message inserted in your booking with the airline. Jumbo Travel is not liable if the passenger is denied boarding the flight due to lack of this message with the airline.

An important note regarding air tickets

Air carriers may be required to make available to the public the terms of their contract of carriage. The circumvention of an air carrier’s rules, including practices such as back-to-back ticketing (purchasing two or more tickets with overlapping travel dates in order to circumvent minimum stay requirements) and hidden-city ticketing (purchasing tickets including segments which the purchaser does not intend to use in order to circumvent an air carrier’s pricing structure), is prohibited by many air carriers. The use of prohibited ticketing practices may result in the air carrier taking actions including the cancellation of the ticket, denied boarding, revocation of frequent flier miles and other benefits, additional charges to the purchaser’s credit card, additional charges collected at the airport, or future invoicing. You are responsible for ensuring that your purchases abide by the terms or conditions of purchase imposed by any third party with whom you elect to deal, including terms or condition of purchase set forth in an air carrier’s fare rules or contract of IATA carriage

All airline tickets are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. You may be charged additional sums by Jumbo Travel to offset increased fees, fuel surcharges, taxes, and fluctuations in foreign exchange markets or any combination thereof. Acceptance of these terms and conditions hereby consent you to any post-purchase price increases and authorize Jumbo Travel to charge your credit card for such additional amounts.

If you arrive at an airline office or at the check-in counter at the airport with your confirmed ticket and find that the airline shows no reservation for you – do not leave the counter. Check your ticket. If the status box shows “OK” for the flight in question, the airline policies typically require them to accommodate you on that flight, or if that is not possible, they must either find you a substitute flight or pay you denied boarding compensation. If necessary, ask to speak to a supervisor. 

Travel Documents and Destinations

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.

Prior to booking international travel, we recommend that you review any Kuwait Government’s prohibitions or local Government prohibitions where you are residing on warnings and advisories applicable to your destinations. By offering travel to any particular destination, we do not represent that travel in such destination is safe or without risk.

You further agree that in connection with your activities, you will not permit the use of our services or web site by anyone that resides or is staying in a country for which such use is prohibited under Kuwait regulations.

Passport, Visa and Immigration Requirements

It is your responsibility to fulfil the passport, visa, health and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.

Please ensure you have a passport valid for the duration of your trip. (Some destinations require your passport be valid for a certain length of time; in general, 6 months after completion of travel). You may also be required to obtain a visa for some destinations and it is your responsibility to do so.

When making a booking you must ensure that your name (and the name of any person(s) for whom you are making a booking) matches exactly the name as it appears in your passport or in the passport of the person for whom you are making the booking.
If you require any further information on passport or visa requirements, please contact the embassy of the country to which you will be traveling.
A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or the suppliers) incur.

Hajj/Umrah bookings

Travel on Hajj or Umrah flights (or 4-digit flights) to and from Jeddah and Madinah is permitted only for GCC nationals (excluding Saudi nationals) or for passengers holding a valid UMRAH or HAJJ visa. These flights are designated for Hajj and Umrah pilgrims flying into Saudi, therefore passengers without a Hajj or Umrah visa will not be permitted to board these flights (including Saudi nationals who will have other domestic flight options instead). It is the passenger’s responsibility to travel with all required documents.

Please note that in case boarding is denied by the airline, Jumbo Travel will not be able to process any refunds.

Travelling on a Hajj visa

In order to receive a Hajj visa you need a valid return ticket. Pilgrims can enter Saudi Arabia from Jeddah or Madinah airports only. You can exit Saudi Arabia from Jeddah or Madinah airports only.

Travelling on a business or visit visa during Hajj

Muslims who are not on a pilgrim Hajj or Umrah visa cannot enter Jeddah or Madinah during the Hajj period, but can enter Riyadh or Dammam. Non‐Muslims cannot enter the Kingdom of Saudi Arabia during the 9-10 day Hajj period.

Connection or layover time

Passengers who book a series of one-way tickets (e.g. separate ticketing), need to check if the Minimum Connection Time (MCT) is enough between flights. Jumbo Travel might provide different airlines as a cost-effective option but Jumbo Travel would not be responsible if any one of the airlines rescheduled the itinerary that would result in a shorter connection time, thereby risking a missed flight. To avoid any issues be sure to either book a return flight or one way ticket with the same airline who will manage the MCT for you or ensure that you have adequate time during your connecting or layover flights booked to catch your next flight.

Airport Taxes

Some airports will levy an airport departure tax, which is payable by passengers at the airport locally. Information on these charges is not given through our quoted fares and is your sole responsibility.

Health/Insurance Requirements

Immunization may be recommended or required for your destination or stopover points – please check this with the Embassy/Consulate/Immigration office of respective destination you are planning to travel. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.

Travel insurance is a vital part of your travel arrangements. We strongly recommend that you purchase travel insurance for all overseas travel with adequate insurance cover for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements.

You can purchase your travel insurance online with any of our bookable services or contact our Customer support team for any assistance to purchase your travel insurance.

If You Have a Complaint

If you have a problem during your travel, please inform the relevant Supplier (e.g. your hotel or an airline) immediately. Should they be unable to resolve the matter, please immediately contact our customer support team. If you fail to timely contact us, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement. 

Web site Contact

If you have a query regarding your online booking or encountered any problems whilst making your booking, or If you experience any technical problems during your interaction with this web site, please contact our customer support team

E-mail: hello@Jumbotravels.com 
Telephone: +965 22284697 
Emergency number: +965 97292996

Only Emergency calls pertaining to situations which demands immediate attention will be entertained on emergency line.

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